If for any reason you are not satisfied you can return any item, without custom engraving and in its original condition, within 10 days of the date of shipment for a refund or an exchange.
Return shipping on all resizings, exchanges, for all engagement and wedding rings within ten days.
Our Return Process
Once your returned item is received and accepted, your refund or new item will be processed shortly. Our Quality Assurance department will review the returned item. Any items that show signs of wear or have been altered, resized (by a jeweler other than Hector' s Fine Jewelry), or damaged cannot be accepted for return. Engraved jewelry items, other than rings, may not be returned. All engraved rings may be returned credit, but the engraving fee will not be refunded. The removal of engraving from any exchanged or resized ring is free with no additional engraving fee. Returns without a return code, and improperly or uninsured packages will be refused upon receipt.
How To Prepare A Return
To return a diamond or jewelry item to Hector's Fine Jewelry', follow our three step process:
- Your Return Authorization Code. Call 212-941-4766 and you will be given a Return Authorization Code. Write this code on the bottom of your original invoice. Write this number on to the outside of the box you are returning.
- Package Your Return. Include all original packaging and collateral material. If your item was delivered with a diamond certificate and that certificate is not returned, you may be liable for the $250 replacement cost. For security reasons, do not write Jewelry anywhere on the outside of the box.
New York, NY 10013
3. Insure Your Package.
- If The value is than $500: Ship your package via US Postal Service Registered Mail™, insured for the total value of the contents, and request a return receipt for confirmation that your shipment has reached Hector's Fine Jewelry.
- More than $25,000: High value returns often require special arrangements. We recommend contacting a Hector's Fine Jewelry Consultant to receive assistance and suggested methods to return your purchase.
If you have any questions about our return procedure, please contact us at firstname.lastname@example.org
Hector's Fine Jewelry will not be responsible for loss or damage of return shipments.